St Mary's Urgent Care Centre, run by private healthcare provider Vocare Limited, was rated inadequate by the Care Quality Commission. Maida Vale Labour have launched a petition calling for the running of the service to be handed back to the NHS.
We’ve been asking Maida Vale residents about their experiences of the Urgent Care Centre.
Alexandra Pink said “I took my husband to A&E recently and we got referred to the Urgent Care Centre … it was a complete disaster. I tried to complain but they weren’t interested. Something needs to be done as the company running it is clearly not providing the service they are paid to”.
Jennifer Fee said: “My daughter was referred to the Urgent Care Centre by A&E … the doctor walked out of the room because my 2 yr old was crying and didn’t return. He told us in the waiting room that it was a soft tissue injury so we left. Five days later we took her to Royal Free where they confirmed she had a fracture”.
Our petition is calling for the management contract to be taken away from the failing private contractor and returned to the NHS.
Please sign our petition using this link.